Problem with RutOS App on iOS 18.2.1

NETWORKING SOLUTIONS
1

Hi everyone,

After few years of using RUTXs (09 and 11) in our company, I’ve decided to buy RUTM10 for myself and my household as main router for network management.
Everything was perfect until first run of RutOS App on my iPhone. I simply can’t get it connected via external network to my RUTM. It doesn’t matter if I’m at work, using Wi-Fi, mobile data or if I’m using my public IP address instead of domain name or if I try connecting to my RUTX09 at work over public IP. The app only connects to my RUTM when it’s in the same subnet over Wi-Fi and with local IP address.
The funniest thing is, that I have an Android phone too. I’ve installed the app on it, run it… and everything is working fine. It’s connecting over Wi-Fi from local network, over mobile data and even over HotSpot which is running on iPhone :joy: Everything with use of domain name, not IP address.
Here is a screenshot from iPhone:

IMG_9723.PNG
IMG_9723.PNG1179×2556 195 KB

And permission settings (all on):

IMG_9724
IMG_97241179×1133 101 KB

And below from Android (with two RUTs configured and active):

Screenshot_20250116_214734
Screenshot_20250116_2147341080×2340 170 KB

Screenshot_20250116_214745
Screenshot_20250116_2147451080×2340 158 KB

3

Hello,

Thank you for bringing this matter to our attention. I have forwarded the details of the issue you’ve described with the RutOS app on iPhone to our R&D team for further investigation.

I will keep you informed as soon as there are any updates or solutions.

Best regards,

4

Hi,

Thank you, I’ll be looking forward to it.

5

Hi @Martynas,
Any news in the case?

6

Hello,

Currently, there’s no feedback from RnD yet. As mentioned, I’ll keep you updated as soon as I receive any news from them.

I appreciate your patience and understanding.

Best regards,