Open VPN connectivity between the RUT and the VPN

I seem to have some issues with the connectivity between the RUT and the VPN. The connection constantly restarts due to inactivity (ping-restart). Sometimes it restarts after a few minutes, but sometimes after less than a minute.

Ive up dated the Firmware, and deleted and renewed Hubs ETC, am I missing a setting somewhere?

Thanks all


I assume you are using RMS VPN Hubs? Is that correct?

If you are using a mobile connection, what is the signal strength and quality in Status → Network → Mobile?

How is the overall internet connectivity on the device? Have you tried performing extended pings to different addresses to see if there are any failed pings?

Could you please try recreating a VPN Hub in a different region? For example, if you have a VPN Hub in Germany, try Bahrain or US. Let me know if its better.

Kind Regards,