Hi,
I have a RUT200 that has been connected and used on the RMS system. However, it keeps coming up with this message today:-
The device is redirected to the authentication system.
The modem is remote so i cannot make any changes the remote end.
Any help would be appreciated.
Paul.
Hello,
Could you please provide a screenshot of the logs you see on RMS?
Additionally, if you have a SIM card inserted in your RUT200, please try sending the following SMS command to the device in order to initiate a manual RMS connection: RUT200 Mobile Utilities - Teltonika Networks Wiki
Best regards,
Hello,
Could you please check whether the devices can access the required ports by running the following commands:
telnet 18.196.62.30 15009
telnet 18.196.62.30 15010
telnet 18.196.62.30 15011
telnet 3.69.112.66 15009
telnet 3.69.112.66 15010
telnet 3.69.112.66 15011
If Telnet is not installed on your devices, you can install it via CLI(Command Line Interfaces RutOS - Teltonika Networks Wiki) by executing:
opkg update
opkg install telnet
Please let me know the results.
Best regards,
Initially, the first 3 said Closed by foreign host. Now they all seem to connect and it seems to work. I had to force the Zerotire to join via cli instruction. Things didn’t go automatically.
Hello,
If I understand correctly, the issue has been resolved? Or do you still need further assistance?
Best regards,
I never receive any assistance.
Very slow if this is the normal customer service.
Hello,
Apologies for the delay.
In the original topic, you mentioned having problems with connecting to RMS.
In your previous comment, you wrote:
Could you please clarify what you meant by this? Is Zerotier not working after the device connected to RMS? If so, this seems to be a different issue, and I kindly ask you to create a separate topic for it.
Regarding the device not connecting to RMS — does this issue still occur, or has it been resolved?
Best regards,
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