No value from External Voltage sensor FMC880

I get values from the internal battery, but just 0 from the external battery.
The sensors have the same configuration, what am I missing?

Hello,

Could you please provide details on what you consider to be an external battery in device?

Device can only provide the value of current/voltages for the internal battery connected to it. Additionally, you can check the voltages for the main power where the device is connected.

Regards
Maryam

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