No RMS connection to the router

Hello, I would like to connect to one of our routers via RMS. After entering the serial number and MAC address, the RMS portal informs me that the router cannot be added and prompts me to contact support. Can you please help me? We have purchased licenses for this router.


In order to resolve the issue, additional provision of further confidential details is required. Due to the public nature of this forum, private communication here is not feasible. Hence, it is recommended that you reach out to your designated sales manager or the reseller from whom you acquired the device in question. They will be able to assist you in addressing this matter more effectively. If this is not feasible, you can fill in the ‘Contact us’ form here. If you decide to fill in the form, please, explain the situation within the form.

Kind Regards,

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