No recovery codes, 2FA

Hi, A week ago our IT department wiped my laptop and mobile without backing up the accounts in the Microsoft Authenticator App. So I can no longer log into my RMS account.
Possible to do a reset? Or can a other user with administrator rights be able to provide access?

Greets

Hello,

I have sent you a form to fill out. Once completed, I will contact you privately to assist with restoring your RMS account. Please use ticket ID “8969” .

Best regards,

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