No puedo agregar nuevamente dispositivo eliminado

Quiero agregar nuevo dispositivo al RMS de teltonika pero me da el siguiente error
SCL02368-2369RUT955 ,Device could not be added. Please contact support for more information.

Hello,

In order to resolve the issue that you are currently experiencing, additional provision of further confidential details is required. Hence, it is recommended that you reach out to your designated sales manager or the reseller from whom you acquired the device in question. They will be able to assist you in addressing this matter more effectively.

Best regards,

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