Network error message in FOTA WEB

Teltonika Telematics
1

Hi Support,

With certain users of the fota web interface, we get an message in the bottom corner: Network error in FOTA WEB"
"
It happens randomly, so most of the times the users can work with your application but let say 1out of 10 times we get the error message.

CAn you help us with this,because we can’t find the cause?

KR,

Martijn Romijn
Inseego Benelux

2

Hello,

Good day, we would like to analyze your issue.
Please contact your sales manager. If you don’t have any contacts with our sales managers, please contact them on our official website https://teltonika-gps.com/ and click the “Contact Us” button. When you will click, please fill out the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with a description of your situation to info@teltonika.lt When contacting Us, please provide:

  • IMEI
  • Logs
  • Configuration file
  • International GSM number
  • Firmware version
  • etc,

Please follow these recommendations: Recommendations for filling a query description - Wiki Knowledge Base | Teltonika GPS

Note: You can also create a ticket through the Helpdesk.

Best Regards,
Maynard C.