# Modem is unreachable after update to 07.06.16 **URL:** \ **Category:** Networking Solutions\ **Created:** [October 25, 2024, 9:09pm UTC](https://community.teltonika.lt/t/modem-is-unreachable-after-update-to-07-06-16/10043 "2024-10-25T21:09:29Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![themsk](https://community.teltonika.lt/letter_avatar_proxy/v4/letter/t/a698b9/32.png) [@themsk](https://community.teltonika.lt/u/themsk)\ **Post date:** [October 25, 2024, 9:09pm UTC](https://community.teltonika.lt/t/modem-is-unreachable-after-update-to-07-06-16/10043/1 "2024-10-25T21:09:29Z")
I have made update to latest firmware 07.06.16, on my RUT950 and now i have a red zone on top where say “modem is unreachable”. I dont use the modem and there is no SIM card in sim tray, but i dont think the sim is the problem. If i run in console the command: **lsusb** , i dont see any line containing :9008. Also, i try a some instructions to recover modem and still the same problem: ```auto root@IOT:~# opkg update Downloading http://opkg.teltonika-networks.com/afc0a8689fd9d4d239f5332e585c1efe784478f38e25946e9749f4f6803dcbbf/Packages.gz Updated list of available packages in /var/opkg-lists/tlt_packages Downloading http://opkg.teltonika-networks.com/afc0a8689fd9d4d239f5332e585c1efe784478f38e25946e9749f4f6803dcbbf/Packages.sig Signature check passed. root@IOT:~# opkg list | grep -e modem_updater modem_updater - 5.2 - Modem firmware update tool by Teltonika root@IOT:~# opkg install modem_updater Package modem_updater (5.2) installed in root is up to date. root@IOT:~# modem_updater -g Command failed: Not found Modem List: Command failed: Not found ``` Please advise. router is not in warraty ---
**Author:** ![themsk](https://community.teltonika.lt/letter_avatar_proxy/v4/letter/t/a698b9/32.png) [@themsk](https://community.teltonika.lt/u/themsk)\ **Post date:** [October 27, 2024, 11:08am UTC](https://community.teltonika.lt/t/modem-is-unreachable-after-update-to-07-06-16/10043/2 "2024-10-27T11:08:21Z")
the problem persist even if i put different SIM cards in tray ---
**Author:** ![luckman212](https://community.teltonika.lt/user_avatar/community.teltonika.lt/luckman212/32/369_2.png) [@luckman212](https://community.teltonika.lt/u/luckman212)\ **Post date:** [October 27, 2024, 8:22pm UTC](https://community.teltonika.lt/t/modem-is-unreachable-after-update-to-07-06-16/10043/3 "2024-10-27T20:22:04Z")
Can you post output of all 3 commands: ```auto lsusb ``` ```auto ubus call gsm.modem0 info ``` ```auto dmesg | grep modem ``` ---
**Author:** ![Marija](https://community.teltonika.lt/user_avatar/community.teltonika.lt/marija/32/17132_2.png) [@Marija](https://community.teltonika.lt/u/Marija)\ **Post date:** [October 28, 2024, 7:56am UTC](https://community.teltonika.lt/t/modem-is-unreachable-after-update-to-07-06-16/10043/5 "2024-10-28T07:56:42Z")
Hello, Unfortunately, if there is no `9008` when executing `lsusb`, it means that the modem is no longer recoverable. The only suggestion in this case would be to send your device for repair. Please contact your reseller for assistance. Best regards, ---
**Author:** ![themsk](https://community.teltonika.lt/letter_avatar_proxy/v4/letter/t/a698b9/32.png) [@themsk](https://community.teltonika.lt/u/themsk)\ **Post date:** [October 28, 2024, 2:15pm UTC](https://community.teltonika.lt/t/modem-is-unreachable-after-update-to-07-06-16/10043/6 "2024-10-28T14:15:01Z")
```auto root@IOT:~# lsusb Bus 001 Device 001: ID 1d6b:0002 ``` ```auto root@IOT:~# ubus call gsm.modem0 info Command failed: Not found ``` ```auto root@IOT:~# dmesg | grep modem [13.186791] Executing do_power_modem preinit_main ... [13.261943] Unable to retrieve modem usb info (No error information) [13.268825] Unable to retrieve modem timing info (I/O error), using defaults... [20.714802] cdc_acm: USB Abstract Control Model driver for USB modems and ISDN adapters [22.610822] usbserial: USB Serial support registered for GSM modem (1-port) ``` please tell me that it can be fixed ☹ ---
**Author:** ![themsk](https://community.teltonika.lt/letter_avatar_proxy/v4/letter/t/a698b9/32.png) [@themsk](https://community.teltonika.lt/u/themsk)\ **Post date:** [October 28, 2024, 2:20pm UTC](https://community.teltonika.lt/t/modem-is-unreachable-after-update-to-07-06-16/10043/7 "2024-10-28T14:20:01Z")
Unfortunately i have this router bought from internet on second hand. It was working then… You think its a physical problem? Can i try a botloader rewrite? ---
**Author:** ![luckman212](https://community.teltonika.lt/user_avatar/community.teltonika.lt/luckman212/32/369_2.png) [@luckman212](https://community.teltonika.lt/u/luckman212)\ **Post date:** [October 28, 2024, 3:01pm UTC](https://community.teltonika.lt/t/modem-is-unreachable-after-update-to-07-06-16/10043/8 "2024-10-28T15:01:51Z")
@themsk Sadly, according to the output of your commands, the modem hardware looks to be faulty. I haven’t opened one in a while so I can’t remember, but since yours it out of warranty already, it doesn’t hurt to open it and inspect if you can find any loose connections. I don’t know if the modem module is separate or soldered to the main PCB. ---
**Author:** ![Marija](https://community.teltonika.lt/user_avatar/community.teltonika.lt/marija/32/17132_2.png) [@Marija](https://community.teltonika.lt/u/Marija)\ **Post date:** [October 29, 2024, 6:01am UTC](https://community.teltonika.lt/t/modem-is-unreachable-after-update-to-07-06-16/10043/9 "2024-10-29T06:01:56Z")
Hello, I recommend contacting the person or vendor from whom you purchased the router, as a repair is needed in this situation. _Unfortunately, there are no alternative recovery options for the device._ Please note that the warranty for these devices lasts 2 years. If the device is no longer under warranty, it may be recommended to consider disposal. Best regards, ---
**Author:** ![themsk](https://community.teltonika.lt/letter_avatar_proxy/v4/letter/t/a698b9/32.png) [@themsk](https://community.teltonika.lt/u/themsk)\ **Post date:** [October 31, 2024, 8:36pm UTC](https://community.teltonika.lt/t/modem-is-unreachable-after-update-to-07-06-16/10043/10 "2024-10-31T20:36:28Z")
ok. thank you guys. i think i will keep it and use it whitout gsm failover 😪 ---
**Author:** ![system](https://community.teltonika.lt/user_avatar/community.teltonika.lt/system/32/15707_2.png) [@system](https://community.teltonika.lt/u/system)\ **Post date:** [November 9, 2024, 9:10pm UTC](https://community.teltonika.lt/t/modem-is-unreachable-after-update-to-07-06-16/10043/11 "2024-11-09T21:10:23Z")
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