Hello. Sudden problem with the connection to the LTE network after a month of normal operation. I upgraded to the latest firmware 07.09.04 without any results. The problem it says is as shown in the photo: failed to resolve hostname.
Hello,
Thank you for reaching out.
Could you please provide more relevant details regarding the mobile data connectivity issue you’re experiencing? Just a reminder, please avoid sharing any sensitive or private information such as passwords, serial numbers, or MAC addresses on this public forum.
In the meantime, here are a few things you can check regarding the connectivity issue:
- Ensure that no mobile data limit is set on the router.
- Test the SIM card in another device (e.g., a mobile phone) to rule out any SIM-related issues.
- Try factory resetting the device. More recovery options can be found here: RUT241 Device Recovery Options.
- After that, try re-registering the device in RMS.
Additionally, for further assistance, I’ve sent you a form to fill out. Please use ticket ID “9627.” Once submitted, we can contact you privately to troubleshoot the issue further.
Best regards,
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