Missing Angle in AVL Data and FOTA WEB connection

Hello.

I am facing this issue that when my vehicle is parked so the current AVL data which i received in which i found the angle 0. and if the angle is zero so my vehicle position showing North facing. If the angle is zero so it will show North.


I am attaching a configurator snap shot here i am also seeing the angle is zero. This is my testing device and i did setup at my work bench.

How can i reslove this issue. I am facing the same issue in my client vehicles.

Q2: my second issue is that one of my device is showing offline at FOTA WEB from the start of this week although the device is online and working properly

Hello @usman.javed

Good day, it seems there is no satellite data from your device, that is why the angle data is missing.
image

Regarding your second question, please check if the domain : fm.teltonika.lt and port 5000, and port 6000 are whitelisted from your network service provider, you can also check if the FOTAWEB is enable from the device.

image

Note: For further investigation please create a helpdesk ticket.

Best Regards
Maynard C

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