Important info parameters lost

Hi.
I have a router RUT 955 based on v 7.06 release.

As you see all parameters of device (serial, hwinfo etc) are lost.

How restore?
please refer to screenshot

Hi. any news on that?

Hello,

To effectively resolve this issue, you will likely need to have a remote session where one of our engineers can restore the device’s information. For this, I recommend contacting your sales manager or the reseller from whom you purchased the device for further assistance. Alternatively, you can use the ‘contact us’ form available here.

If there’s anything else you need help with, please feel free to ask.

Best Regards,

Hi.
Thanks for the reply.
How system do you use to access? anydesk, teamviewer or what?
After remote assistance is possibile have a procedure to fix issue by self?

Waiting for response
Regards

Hello,

We use the TeamViewer platform for remote sessions.

Regarding the issue with lost parameters, unfortunately, it cannot be resolved by yourself as only the manufacturer has the capability to do so.

Additionally, I have sent you a form to fill out. Once completed, we will be able to get in touch with you privately and assist you in resolving the issue. Therefore, there is no need for you to contact a sales manager or anyone else

Best Regards,

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