I have added 1 RMS credit to my device (RUT240) but still it don’t connect to RMS
I don’t understand I have added the credit through the following windows by toggling SERVICE ON
But still nothing appear, my credit is used, and my RUT240 do not connect to RMS.
I am disappointed by this system of credit not working no my device.
Do I have to register the device and unregister the device at it seems to solve many problems in other issues exhibited in this platform?
Hello,
Thank you for reaching out.
Re-registering your device in RMS might indeed be helpful. If that doesn’t work, I would suggest updating your current legacy firmware to the latest version (RUT2XX_R_00.01.14.7), which you can download from here: RUT240 Firmware Downloads, and then upgrading to the newest (RUT2_R_00.07.06.16) RutOS firmware.
Additionally, could you please confirm if your device has an active internet connection?
Let me know if you need further assistance or have any other questions.
Best regards,
Ok, I have re-registered the device, It didn’t worked.
Then I sent the command “admin_password fw_upgrade”, and then it worked.
Thanks, you can close Ticket
