I added credits but are not applied

[sergio.guerrero]

Hello, I have a company with no credits as shown below:

The thing is that I used the +ADD button in the REMAINING COMPANY DATA tab and added 500 credits to this company but I cannot see is applied (I cannot connect to my devices as before of adding the credits). I have also realised that the credits were subtracted from the account credits (I had 1900 and now 1400).

My question is, is there any cooldown time before the credits are applied to the company? Did I do anything wrong?

[Marija]

Hello,

Could you please clarify what you meant by:

@sergio.guerrero

credits were subtracted from the account credits (I had 1900 and now 1400)

From the provided screenshot, I see that there is 0 credit remaining, but you mentioned that you now have 1400. Could you specify if you transferred these credits from a different account? If so, could you please provide the detailed steps of how you did it from the beggining? This will help me better understand the issue.

Thank you.
Best regards,

[sergio.guerrero]

Hello,

What I meant is that I have this First level company with, as you can see, 1465 credits and I transferred 500 credits to the second level company I mentioned above.

I hope now is more clarifying.

Thank you for your response.

[Marija]

Thank you for clarifying that.

If you go to Resource History, does it show that credits were assigned?

And if you check the Data History, does it show how many credits were used and how much data was added?

Best regards,

[sergio.guerrero]

These are my First level company Resource History and Data History:

And these are my Second level company Resource History and Data History:

[Marija]

Thank you for the screenshots!

From the Resource History screenshot of the second company, I can see that these 500 credits were never added to the second company, as it shows no data. Additionally, looking at the Data History for the first company, we can see that today 500 credits were used to add data:

You have used credits from the first company to add data to the first company, and the second company never received these credits.

To add credits to the second company, I recommend following these steps:

1. Log in to the first company, go to Companies, and next to ADD, click the arrow and select Create Code.
   
   
2. Select the Credit type, enter the amount, and press CREATE.
3. Once the code is created, copy it.
4. Log in to the second company.
5. Click on your email at the top right corner and select Activate Code.
   
   
6. Paste the code you copied and press Activate.
7. After this, the credits should appear in the second company, and you should be able to use them to add data.

Please let me know if there’s anything else I can help you with regarding this topic.

Best regards,

[sergio.guerrero]

That was the issue!

Thank you very much Marija

[Marija]

I’m glad to hear the issue is resolved!

If you have any further questions or concerns, feel free to ask on the forum.

Best regards,