# How can I get an FMC920 unlock code without a Partner Portal account?

**URL:** <https://community.teltonika.lt/t/how-can-i-get-an-fmc920-unlock-code-without-a-partner-portal-account/21469>\
**Category:** Question\
**Created:** [October 8, 2026, 5:50am UTC](https://community.teltonika.lt/t/how-can-i-get-an-fmc920-unlock-code-without-a-partner-portal-account/21469 "2026-10-08T05:50:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Majd](https://community.teltonika.lt/user_avatar/community.teltonika.lt/majd/32/26520_2.png) [@Majd](https://community.teltonika.lt/u/Majd)\
**Post date:** [October 8, 2026, 5:50am UTC](https://community.teltonika.lt/t/how-can-i-get-an-fmc920-unlock-code-without-a-partner-portal-account/21469/1 "2026-10-08T05:50:35Z")

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Hello,  
I own a Teltonika FMC920 and am trying to configure it using Teltonika Configurator. When I select the device, the program shows “Unlock required” and asks me to send the displayed code to Teltonika support to receive an unlock code.

I do not have a Partner Portal account. Could you please advise me how to request an official unlock code, or direct me to the correct support channel for an end user?

Configurator version: 1.8.10\_B.4.00\_R.7  
Device firmware: 03.29.00 (as shown in Configurator)

I can provide the IMEI and lock code privately to an authorized support representative.  
Thank you.

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**Author:** ![Imran.S](https://community.teltonika.lt/user_avatar/community.teltonika.lt/imran.s/32/22830_2.png) [@Imran.S](https://community.teltonika.lt/u/Imran.S)\
**Post date:** [October 15, 2026, 3:23am UTC](https://community.teltonika.lt/t/how-can-i-get-an-fmc920-unlock-code-without-a-partner-portal-account/21469/2 "2026-10-15T03:23:58Z")

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Good Day,

Kindly use the Contact Us page and a sales manager will get in contact with you. Please find the link below:

[Contact us | Teltonika Telematics](https://www.teltonika-gps.com/contact-us)

Thanks, and best regards,

Imran S.