FTC921 exiting from deep sleep

TELEMATICS
1

Hello! My FTC921 don’t exiting from deep sleep mode if movement detected with internal power source. The device is not connected to external power source.

After movement detected GNSS module start working, collecting points normally, but Cellular modem status is OFF! Firmware: 0.40.3. Is that issue can fixed by firmware update in future?

Thanks!

3

Hi @Edzy86

Good day. Thank you for letting us know about this issue. Please send all the details to the helpdesk or contact your sales.

The details include the following.

  1. Device IMEI.
  2. Configuration file.
  3. Device Logs and Dump files

If you don’t have any contacts with our Sales managers or do not have an HD account, please get in touch with them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you click, please fill out the form and submit it.

Best Regards
Maynard C

4

Following with interest

5

Give all the information to my reseller ( Device IMEI, Configuration file, Device Logs and Dump files). Will wait for solution, hope ftc921 will work like fmb, fmm, gh etc. Teltonika trackers. Will inform about results. :slightly_smiling_face:

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