I have an FMC920 in a vehicle that was set to update “on move” every 5 seconds, which it did, for months, and set to every 2 minutes on stop. Credit ran out on the EE sim card and upon payment it started to work again, but a few days later there were a series of long outages from the local cell tower, which is notoriously unreliable and is constantly playing up.
I can’t say if my issue was caused by the SIM card running out of credit, the cell tower issues, or an issue with the FMC920 itself, but since these occurrence I noticed it updated on the move only every twenty seconds. I can set it via SMS to update both on the move or stationary to LONGER than 20 seconds and it obeys. Anything less and it stays at 20 seconds.
My settings for “On Move” below, any advice welcome, thanks for reading.
Via SMS getparam shows:
10050 Min Period 5
10051 Min Distance 15
10052 Min Angle 10
10053 Min Speed Delta 10
10054 Min Saved Data 1
10055 Send Period 5
Good day, can you try to change the send period to 2 seconds and send cpureset SMS/GPRS command to restart the device? There are a lot of factors that we need to consider for the device data sending and it includes the network availability, device configuration, and more.
If it didn’t fix the issue after you changed the send period, we need to investigate it. Please contact your sales manager. If you don’t have any contact with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you click, please fill out the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with description of your situation to firstname.lastname@example.org When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect , please follow these recommendations: Recommendations for filling a query description - Wiki Knowledge Base | Teltonika GPS