FMC130 Problem APN

Good morning,
We are dealing with a problem related to Teltonika FMC130 devices (SLM320 modem version). We have noticed that when the devices have no APN assigned to them, the connection is established without any problems. However, when trying to configure an APN, our logs show that it is not possible to establish the connection due to a device error. It seems that the APN configuration is not working properly.
Sincerely, Sergio Mesa

[2023.11.08 11:03:24]-[AXL.CLBR] Waiting for data
[2023.11.08 11:03:25]-[REC.SEND.1] check gprs
[2023.11.08 11:03:25]-[REC.SEND.1] gprs is closed, try to open (try:1)
[2023.11.08 11:03:25]-[MDM.ALT] username / password auth security 1
[2023.11.08 11:03:25]-[ATCMD] <<AT+CGDCONT?

[2023.11.08 11:03:25]-[ATCMD] >>[201] +CGDCONT: 0,“IP”,“xXxXx.movistar.es”,“0.0.0.0”
[2023.11.08 11:03:25]-[ATCMD] >>[201] +CGDCONT: 1,“IP”,“xXxXx.movistar.es”,“IPV4:0.0.0.0”,0,0
[2023.11.08 11:03:25]-[ATCMD] >>[201] OK
[2023.11.08 11:03:25]-[ATCMD] <<AT+CGAUTH?

[2023.11.08 11:03:25]-[ATCMD] >>[201] +CGAUTH: 1,0,“”,“”
[2023.11.08 11:03:25]-[ATCMD] >>[201] OK
[2023.11.08 11:03:25]-[ATCMD] <<AT+CGDCONT=1,“IP”,“xXxXx.movistar.es”

[2023.11.08 11:03:25]-[ATCMD] >>[201] OK
[2023.11.08 11:03:25]-[ATCMD] <<AT+CGAUTH=1,1,“test”,“test”

[2023.11.08 11:03:30]-[AT.SEND] ERROR @ m2m_at_cmd_api.c(234):CMD failed. Try:2
[2023.11.08 11:03:30]-[ATCMD] >>[201] +CME ERROR: invalid command line
[2023.11.08 11:03:30]-[AT.RSP] in error handler: invalid command line
[2023.11.08 11:03:30]-[AT.SEND] ERROR @ m2m_at_cmd_api.c(429):Evt @ATCI ERR
[2023.11.08 11:03:30]-[ATCMD] <<AT+CGAUTH=1,1,“test”,“test”

Hi,

Good day, can you check the APN details if it is correct?

Please check the following.

  1. APN
  2. APN login
  3. APN Password

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If the issue still exist please contact our Sales manager via the helpdesk or if you don’t have any contacts with our Sale managers, please contact them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you click, please fill out the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with description of your situation to us: Teltonika - IoT, Internet of Things When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect , please follow these recommendations: Recommendations for filling a query description - Wiki Knowledge Base | Teltonika GPS

Regards
Maynard C.

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