Hello dear team. Our colleagues from Tanzania are having a problem with Teltonika devices, especially FMB920, when crossing from Tanzania to Burundi. Despite having roaming bundles for the area, they always go offline when they are crossing the Tanzanian border to Burundi. However, it has not been the case when crossing other borders, say Zambian/DRC’an.
Can you please assist us here?
Good day, please try to add the list of operator codes in roaming like the example below:
Also use the latest firmware for FMC920: https://wiki.teltonika-gps.com/view/Special:Redirect/file/FMB.Ver.03.29.00.Rev.21_and_configurator.zip
If the issue persist, please contact your sales manager or create a Helpdesk Ticket.
Best Regards
Maynard C
Thank you, Maynard.
How can I create a ticket?
Please ask the sales manager to have the Helpdesk account.
If you don’t have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you click, please fill out the form and submit it.
Best Regards
Maynard C
Ok. Many Thanks Maynard.
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