FMB640 IMEI lost

Hello,
my FMB640 lost IMEI and now it’s impossible to update firmware and connect to tracking server.
Any idea to solve this problem?

FMB no IME -2I

Hi Jommi,

Please contact your sales manager or create a Helpdesk ticket to flash your device. If you don’t have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you click, please fill out the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with a description of your situation to us: Teltonika - IoT, Internet of Things When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect , please follow these recommendations: Recommendations for filling a query description - Wiki Knowledge Base | Teltonika GPS