FMB640 IMEI lost

my FMB640 lost IMEI and now it’s impossible to update firmware and connect to tracking server.
Any idea to solve this problem?

FMB no IME -2I

Hi Jommi,

Please contact your sales manager or create a Helpdesk ticket to flash your device. If you don’t have any contacts with our Sales managers, please contact them on our official website and click on the “Contact Us” button. When you click, please fill out the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with a description of your situation to us: Teltonika - IoT, Internet of Things When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect , please follow these recommendations: Recommendations for filling a query description - Wiki Knowledge Base | Teltonika GPS