Hello, I encountered a problem while updating the firmware of my FMB150 tracker. By mistake, I uploaded firmware intended for the FMB120 model. Since the update, the tracker has been stuck and I can no longer access the settings through Teltonika Configurator.
Please, I need assistance to properly reflash or recover the device.
Hi,
Good Day,
Can you please specify which firmware version is currently installed on the device?
By providing the required configurator version, we may be able to revert the firmware version. However, please note that the configurator may show a warning if there is a firmware mismatch. At the moment, it is unclear how the firmware got updated on your device.
If reverting the firmware is not possible from our end, then the device may need to be reflashed. In that case, you would need to send the device to our RMA center.
I would request you to connect with your sales manager or the service provider from whom you received the device. They will help you with opening a support ticket and guide you through the next steps required to proceed further in this case.
Thanks
Ashutosh S.