Faulty firmware RUT241 00.07.09.1

Hi,

We had big issues connecting to the internet in the UK with our RUT241 modems after upgrading firmware from 00.07.06.6 to 00.07.09.1. In the end we got it working again by downgrading to 00.07.06.6.

We tried a number of different SIM cards which all failed to achieve a steady Internet connection. Signal was reported as healthy. We tried all the APN variations.

Kept getting “Mobile network rejection was recently detected” notifications

This were some of the “State” message lines appearing after each other on the Internal Modem panel Status Overview page:

Registered, home; vodafone UK; 2G (GSM)
N/A; vodafone UK; 2G (GSM)
Searching; vodafone UK; 4G (LTE)
Searching; N/A; 4G (LTE)
Registered, home; vodafone UK; 2G (GSM)
N/A; N/A; 2G (GSM)
Limited service; N/A; 2G (GSM)
N/A; N/A; No service
Registered, home; vodafone UK; 2G (GSM)

Is this a known issue?

Many thanks

Hello,

We would like to review a troubleshoot file. I have sent you a form to fill out, and once completed, I will contact you privately. Please use ticket ID “9207” for reference.

Best regards,

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