I tried to get my RUT955V03020 router working but it does not connect to any of the 3 available providers, i tried to proven to be working sim cards but router shows disconnected. red/green flashing light on the router mobile net work connection that means bad sim card according to manual. Not sure this is the case. I upgraded to latest firmware, not sure if this has an effect on connection as I am just a user no expert to understand all these acronyms
| Firmware version |
RUT9XX_R_00.06.09.5 |
| Firmware build date |
2023-05-19, 05:46:01 |
| Kernel version |
3.18.44 |
| Bootloader version |
3.2.4 |
Hello,
Thank you for reaching out.
To better understand and resolve the issue, could you please confirm the following:
- Are you able to access your RUT955 WebUI?
- Are the mobile antennas properly connected?
- Is the correct APN being used? You can check this by navigating to Network → WAN mobile interface settings in the WebUI.
- Could you provide a screenshot of the Status → Network page?
Additionally, for better performance and improved user experience, I’d recommend upgrading your device firmware to a newer or preferably the latest available version RUT9_R_00.07.06.17.
Looking forward to hearing from you back.
Best regards,
Hi, Thanks for the reply
1 Yes I can connect with wifi or with cable
2 I have only 1 antenna for one sim card connected, should I have two?is the antenna dedicated to one sim slot? I only intend to use one sim card though. I tried two different sims with same result
3 Yes this is correct priority is set to mobile network
4 will sent this
My firmware I updated when rebooted the router, and have * RUT9XX_R_00.06.09.5 I checked now and do not have access to server now??
[/quote]
Mobile Information
Mobile 
SIM card slot in use: SIM 1
| Data connection state |
Disconnected |
| IMEI |
Hidden |
| IMSI |
Hidden |
| ICCID |
Hidden |
| Sim card state |
Ready |
| Signal strength |
-77 dBm |
| Cell ID |
N/A |
| RSRP |
-108 dBm |
| RSRQ |
-15 dB |
| SINR |
3.1 dB |
| Operator |
N/A |
| Operator state |
Searching |
| Connection type |
4G (LTE) |
| Connected band |
LTE BAND 20 |
| Bytes received * |
N/A |
| Bytes sent * |
N/A |
RefreshReboot modemRestart connection(Re)register
Hello,
Thank you for the feedback.
Both antennas should be connected to ensure optimal signal levels and proper network performance. Additionally, if a PIN code is required for your SIM card, please make sure it is entered correctly by navigating to Network → Mobile → General in the WebUI.
Let me know if you need further assistance or have any additional questions.
Best regards,
Hi
Thanks for the info, I had the pincode entered correctly. Question on the firmware upgrade or not is still outstanding, I understand this model might not be supported anymore? Or better have a older firmware installed. I have -71 dBm, not perfect but not good either my mobile connection light is now only green instead of flashing red and green yesterday so seem that I get somewhere but sill disconnected mobile state.
| Data connection state |
Disconnected |
| IMEI |
867698041883565 |
| IMSI |
234502106114388 |
| ICCID |
8944501606231143883F |
| Sim card state |
Ready |
| Signal strength |
-71 dBm |
| Cell ID |
N/A |
| RSRP |
-101 dBm |
| RSRQ |
-14 dB |
| SINR |
1.9 dB |
| Operator |
N/A |
| Operator state |
Searching |
| Connection type |
4G (LTE) |
| Connected band |
LTE BAND 20 |
| Bytes received * |
N/A |
| Bytes sent * |
304 B (304 bytes) |
Hello,
Yes, the RUT955 is EOL (End-of-Life), but it is still possible to update the RutOS firmware to the latest available version. Currently, you have the latest legacy 6.09.05 firmware, which can be upgraded to RUT9_R_00.07.06.17
Regarding the mobile connection issue, I’d like to investigate further. To proceed, I’ve sent you a form to fill out—please use 12117 as the ticket ID when completing it. Once submitted, we will contact you privately with further assistance.
Best regards,