Failing to connect to mobile network

NETWORKING SOLUTIONS
1

I tried to get my RUT955V03020 router working but it does not connect to any of the 3 available providers, i tried to proven to be working sim cards but router shows disconnected. red/green flashing light on the router mobile net work connection that means bad sim card according to manual. Not sure this is the case. I upgraded to latest firmware, not sure if this has an effect on connection as I am just a user no expert to understand all these acronyms

Firmware version RUT9XX_R_00.06.09.5
Firmware build date 2023-05-19, 05:46:01
Kernel version 3.18.44
Bootloader version 3.2.4
3

Hello,

Thank you for reaching out.

To better understand and resolve the issue, could you please confirm the following:

  1. Are you able to access your RUT955 WebUI?
  2. Are the mobile antennas properly connected?
  3. Is the correct APN being used? You can check this by navigating to Network → WAN mobile interface settings in the WebUI.
  4. Could you provide a screenshot of the Status → Network page?

Additionally, for better performance and improved user experience, I’d recommend upgrading your device firmware to a newer or preferably the latest available version RUT9_R_00.07.06.17.

Looking forward to hearing from you back.

Best regards,

4

Hi, Thanks for the reply

1 Yes I can connect with wifi or with cable
2 I have only 1 antenna for one sim card connected, should I have two?is the antenna dedicated to one sim slot? I only intend to use one sim card though. I tried two different sims with same result
3 Yes this is correct priority is set to mobile network
4 will sent this

My firmware I updated when rebooted the router, and have * RUT9XX_R_00.06.09.5 I checked now and do not have access to server now??
[/quote]

5

Mobile Information

Mobile

SIM card slot in use: SIM 1

Data connection state Disconnected
IMEI Hidden
IMSI Hidden
ICCID Hidden
Sim card state Ready
Signal strength -77 dBm
Cell ID N/A
RSRP -108 dBm
RSRQ -15 dB
SINR 3.1 dB
Operator N/A
Operator state Searching
Connection type 4G (LTE)
Connected band LTE BAND 20
Bytes received * N/A
Bytes sent * N/A

RefreshReboot modemRestart connection(Re)register

6

Hello,

Thank you for the feedback.

Both antennas should be connected to ensure optimal signal levels and proper network performance. Additionally, if a PIN code is required for your SIM card, please make sure it is entered correctly by navigating to Network → Mobile → General in the WebUI.

Let me know if you need further assistance or have any additional questions.

Best regards,

7

Hi

Thanks for the info, I had the pincode entered correctly. Question on the firmware upgrade or not is still outstanding, I understand this model might not be supported anymore? Or better have a older firmware installed. I have -71 dBm, not perfect but not good either my mobile connection light is now only green instead of flashing red and green yesterday so seem that I get somewhere but sill disconnected mobile state.

Data connection state Disconnected
IMEI 867698041883565
IMSI 234502106114388
ICCID 8944501606231143883F
Sim card state Ready
Signal strength -71 dBm
Cell ID N/A
RSRP -101 dBm
RSRQ -14 dB
SINR 1.9 dB
Operator N/A
Operator state Searching
Connection type 4G (LTE)
Connected band LTE BAND 20
Bytes received * N/A
Bytes sent * 304 B (304 bytes)
8

Hello,

Yes, the RUT955 is EOL (End-of-Life), but it is still possible to update the RutOS firmware to the latest available version. Currently, you have the latest legacy 6.09.05 firmware, which can be upgraded to RUT9_R_00.07.06.17

Regarding the mobile connection issue, I’d like to investigate further. To proceed, I’ve sent you a form to fill out—please use 12117 as the ticket ID when completing it. Once submitted, we will contact you privately with further assistance.

Best regards,

9

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