Fail to create one user on RMS

Networking Solutions
1

Good morning,
I’m having a problem with RMS and RUT241. In the Administration > Users menu, I created a new user and the system confirms that it sent the activation email, but the email never arrived, not even in the spam folder. How can I activate a user if the email doesn’t arrive?

Have you encountered this problem?

Thanks

3

Greetings, @Argouno,

Welcome to Teltonika Community!

Could you please clarify whether the email address is linked to your company or workplace? If so, are there any email filters or restrictions that could be affecting the messages?

I look forward to your reply.

Best regards,
V.

4

Hi, thanks for the welcome.

I tried with emails linked to my work domain and with *.gmail.com emails.

In none of the cases do the invitation emails activate :frowning:

Thanks

5

Hello,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 17926.

Thank you,
V.

6

ok, i send ticket form.

TNK

7

Greetings,

I hope this message finds you well,

I have sent further instructions via email, please check you inbox for more information.

Best regards,
V.

8

Thank you, I sent the requested data.