Eye Beacon activation

Hello,

We received a Eye beacon but I cannot find it with the app. I saw on the documentation that the beacon could be in Hibernate mode and that we can wake it up with a magnet. I tried that but no LED is blinking and the device is still not visible on the app.
I tried to open it to change the battery but it seems to be sealed. Is it built to be open ?

Is there any way to detect why the beacon is not visible on the app ?

Thanks

Hi,

Good day, if the eye sensor didn’t wakeup after you put the magnet near to it , it is possible to send the devices to us for the RMA process.

Please contact your sales manager or create an HD ticket.

If you don’t have any contact with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you click, please fill out the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with a description of your situation to info@teltonika.lt

Best Regards
Maynard C.

Hi,

Thanks for the answer.

I will therefore contact the shop, from whom we purchased it, to register the RMA.

Best regards