Error: Device with XXXXXXX at line 1 could not be added. Please contact support for more information.

I’m having an error registering a device to Teltonika’s RMS.

Need help.

Hello,

Thanks for reaching us.

Kindly note the following points for troubleshooting:

1- Kindly make sure that the Service and Monitoring is enabled as per screenshot below:
image

You have reach there by going to Administration > Companies > View Companies Details > Devices > Turn On

2- Kindly make sure that the device is not added to a different account in RMS.

If the issue still persists, kindly provide me the screenshot of your status on RMS
image

If none of these apply, please send me a screenshot of the issue so that we can work together to resolve it.

Thanks

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