Email to SMS forwarding sending out two messages after firmware update

jk-nnoe · March 7, 2025, 10:31am

Hi,

we have updated our RUTX09 from 7.09 to 7.13 and now mails that get pulled from a POP3 server get sent out via SMS twice. Any idea if/how we could fix this?

Regards, JK

jk-nnoe · March 11, 2025, 1:10pm

No idea? Is there a way to contact support directly?

Regards, JK

Marija · March 13, 2025, 10:50am

Hello,

Do you experiencing the same issue with 7.13.1 firmware?

Best regards,

jk-nnoe · March 13, 2025, 11:47am

Hi,

sorry, my bad: we already have 7.13.1 installed and not 7.13.

Regards, JK

Marija · March 13, 2025, 12:34pm

I have tested Email to SMS forwarding using the Gmail server on RutOS 7.13.1 firmware, and everything works as expected. Could you please share the screenshots of your configuration (make sure to hide any sensitive information)? Also, please let me know which mail server you are using.

Best regards,

jk-nnoe · March 13, 2025, 12:49pm

Sure! We’re using FortiMail.

Marija · March 14, 2025, 1:14pm

Hello,

I have sent you a form to fill out. Once completed, I will contact you privately regarding this issue.
For the ticket ID, please use “12647”.

Best regards,