Device not fixing position

Hello.

At the moment, we have an FMC130 device that does not fix position, since the device was installed on a vehicle, one of our engineers did an on site testing, noticing that the device was in good condition and after trying to reset it still had the issue.

The device was removed from the vehicle, and after trying to update the firmware to the latest version and other tests, it still did not fix position, so we generated a log, and it detected this:

GPS Fix: 0
No fix reason: 3585
GPS state: 1
TTFF: 0s
TTLF: 0s
NoFix: 7306s
Latitude :0.000000
Longitude:0.000000
Altitude :0
FW Ver: AXN_5.1.9
SN mode: 0

Since i am not able to upload the file generated in the log, i have uploaded the file to google drive, if possible to be reviewed and to see if there is something else in it.

The link is:

Thank you.

Hi,

Good day, If the device is not able to get the GPS fix or not able to get any satellites, there is a chance that you need to give the device for RMA, maybe we need to reinstall the GPS firmware or check if there is any device from the car that is causing GPS signal to be jammed.

In case the device is for RMA, please create an HD ticket or contact your sales manager, If you don’t have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you will click, please fill the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with description of your situation to info@teltonika.lt When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect , please follow these recommendations: Recommendations for filling a query description - Wiki Knowledge Base | Teltonika GPS

Best Regards
Maynard C

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