Connecting an RUT955 to RMS

Hello, I have a RUT955 we are trying to add to RMS however it’s possible this device was previously added to another RMS prior to a company acquisition.

In RMS we receive: Device could not be added. Please contact support for more information.

On the RUT955 we are seeing: Failure (Error: Expired license.) when attempting to click connect under SYSTEM > RMS

I can supply serial and photo of the device details if required for support?

Hello,

In order to resolve the issue that you are currently experiencing, additional provision of further confidential details will be required. Due to public nature of this forum, we can’t securely exchange private information. Hence, it is recommended that you reach out to your designated sales manager or the reseller from whom you acquired the device in question. They will be able to assist you in addressing this matter more effectively.

Kind Regards,

This topic was automatically closed after 15 days. New replies are no longer allowed.