Change device model in RMS

Teltonika Networks
1

I recently added a TRB500 in RMS and forgot to chose the right model type. So i incorrectly added a “RUT” device. The device remains offline.
In my confusion I thought adding a management pack might help. Bummer!

Is there a way to change the the devices model type from RUT to TRB without re-adding it and without losing the added management pack?

Looking forward for some help.
Kind regards.

3

Hello,

To add a RUT device to RMS for authentication, you need the LAN MAC Address and the IMEI of the TRB500. If you enter incorrect information, you will receive an error message indicating that the MAC or IMEI is incorrect. How were you able to add it successfully? What steps did you take to ensure validation?

Either way, for further assistance, please contact us through the “Contact Us” form on our website: Teltonika Networks. This issue involves confidential information, so direct communication is necessary.

Best regards,

4

Dear Marijus,

thanks for reply.
From my point of view there was no validation of incompatible model types. I did not get an error message.
Chosen the RUT model by mistake (it is active by default, when clicking the “+ Add”-Button) I was able to enter a name, a S/N and a LAN MAC address as well as the password. From my perspective the IMEI is requested only when I first pick the TRB model type correctly.

I just send a message via the contact form as you mentioned. Looking forward to further help over there.

Kind regards
Jakob

5

Things did work out very well. Thanks again for your support.

Kind regards.
Jakob

6

Hi,

I’m glad it worked out! If you encounter any other issues, feel free to reach out again.

Best regards,