Can't connect to RMS after device reset

Teltonika Networks
1

I have a RUT955 on the latest firmware. I did a factory reset and everything seems to work fine apart from it’s not connecting to the RMS system.

If I login to RMS web portal the Latest Connection Attempts field is just full of retries so it’s obviously getting thru to RMS, it’s just not accepting the login?

|LATEST EVENT|TIME|
|Device has attempted to connect to the system.|2023-08-17 15:36:37|
|Device has attempted to connect to the system.|2023-08-17 15:34:23|
|Device has attempted to connect to the system.|2023-08-17 15:32:08|
|Device has attempted to connect to the system.|2023-08-17 15:29:56|
|Device has attempted to connect to the system.|2023-08-17 15:27:44|

Do I need to reset something on RMS or the device?

2

Hello,

Since this is a public forum, I can’t check on your device in particular to see what could be causing the issue. I’d recommend unregistering and re-adding it to RMS, as that could help mitigate the issue.
If that does not help, please fill out the Contact Us form here: Teltonika Networks - LTE Routers, Gateways & Modems for IoT and we will be able to help you.

Best regards,

3

Thanks, I’ll give it a go.

1 Like
4

Took quite a few Deregister/Connect cycles but it eventually sorted itself out and has a stable RMS connection again.

Thanks.

5

Great to hear that!
If you experience any further issues, please contact us directly by filling out the Contact Us form as mentioned in the previous comment.

Best regards,

1 Like
6

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