Can't connect to email when in VPN tunnel

NETWORKING SOLUTIONS
1

When my iphone connects to the router via VPN split tunnel (VPN side), it will not connect to the mail server in apple mail app. (port 993 and 465)

I have connected via the VPN app PUREVPN on the iphone and it allows email. Have I got an issue with my firewall on my router Rutx09 when connecting via VPN?

Update: I have now tested this on my PC and it does exactly the same so not an Iphone issue.

Can someone talk me through how to open these ports on the Rutx on the Wireguard PUREVPN connection?

PS C:\Users\gboyd> Test-NetConnection -ComputerName 45.74.0.xxx -Port 993
WARNING: TCP connect to (45.74.0.xxx : 993) failed


ComputerName           : 45.74.0.***
RemoteAddress          : 45.74.0.***
RemotePort             : 993
InterfaceAlias         : WiFi 3
SourceAddress          : 192.168.0.253
PingSucceeded          : True
PingReplyDetails (RTT) : 2 ms
TcpTestSucceeded       : False

The 45.74.0.XXX is the address given to me by the VPN.

I have spent a whole day trying to work out the firewall etc to see if it is correct but I am really unsure if it is the VPN provider blocking or the RUTX blocking. I am tending to lean towards the rutx as the vpn app works fine.

3

Hello,

I’ve sent you a form to fill out so we can continue our conversation in private, to avoid accidentally leaking any sensitive information. In the Ticket ID field, simply enter the thread’s number, which is 14031.

Thank you,
M.

4

Further to my form completed at your request I can confirm that it is still NOT working. I had my device on ISP rather than VPN so gave a false reading.