Cannot connect rutx11 to rms portal due expired license

I have a brand new router rutx11 that wil not connect to the rms portal.
The error is Failure (Expired license)
What can i do to resolve this problem.

greetings Paul Hurkmans.

Hello,

We offer a 30-day trial period for every new device, allowing you to try RMS free of charge. If you purchased your RUTX11 from a reseller, there is a possibility that this device was previously connected to RMS. Could you please verify with the reseller if this device was connected to RMS before? Once you have this information, please let me know so that I can assist you further.

Best Regards,

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