Cannot connect RUT951 to RMS

Hi There,

I have a RUT951 that will not connect to RMS in Add Device. All looks ok (Connected) on device WebUI.

I get the following message:

  • Device with 6000115628 at line 1 could not be added. Please contact support for more information.

Please assist.

I have also filled in the Technical Support contact form with further details.

I hope I get a reply soon!



In order to resolve the issue that you are currently experiencing, additional provision of further confidential details, including your personal RMS information, is required. Due to the public nature of this forum, private communication here is not feasible. Hence, it is recommended that you reach out to your designated sales manager or the reseller. They will be able to assist you in addressing this matter more effectively. In case this is not feasible, we also have a ‘contact us’ form here .

Kind Regards,

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