Cannot Add RUT240 to RMS

Hello, I cannot add a RUT240 to RMS, I get the error

  • Validating list…
  • Device with 1112*****6 at line 1 could not be added. Please contact support for more information.

What can I do? How I get Support?

Thank you


please message me in private. Provide the full serial number of the RUT240, I will try to investigate the issue.




In order to resolve the issue that you are currently experiencing, additional provision of further confidential details is required. Hence, it is recommended that you reach out to your designated sales manager or the reseller from whom you acquired the device in question. They will be able to assist you in addressing this matter more effectively.

Kind Regards,

How can I message you in private? I don’t find an option.

Hello, I don’t know how to Message you in private, here the SN: 1112******6


Private messages are not yet implemented here, thus we will ask you to follow the @AndzejJ advice. Thank you.


I did reset the device on the RMS. Try to add it once again.

It worked, thank you