Auditing users in RMS portal

Networking Solutions
1

Hi all, placing this post in this category as this is the only one remotely related to my query.

I’m an admin in the RMS portal and I need to do some basic auditing against the non-admin users setup in the portal and I can’t find anything at all to help me. No user based reports, no user authentication logs, no user action logs, nothing. The only thing I can find that relates to actions performed by a user is in the RMS Connect > Access History where I can see recent connections into our devices.

There are a couple of devices missing from our portal and I want to find who deleted them but I’m not finding anything to help me. I have even been trawling through the RMS Wiki and there’s nothing there, the REST API doesn’t appear to have that capability either.

Has anyone been able to do any useful reporting on the users setup in their portal? This is something really basic and I’m getting nowhere and am equally surprised that I can’t see any other mention of it here. :man_shrugging:

3

Greetings, @SCA-TK ,

Welcome to Teltonika Community!

Thank you for your message, at the moment there is no such functionality in RMS, however, I will forward your feature request to the RMS R&D team for consideration.

Additionally, for troubleshooting purposes, we will require more sensitive information from your end, such as RMS company ID. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 16860.

Thank you,

V.

4

Hi @Vilius.G, thanks for getting back to me.

That’s a bummer mate, that would be incredibly handy, and I’m surprised that sort of basic logging isn’t captured by default. Thanks for the offer to forward my feature request, while it won’t help me now I hope, if implemented, that it will help myself and others in the future.

Form received, thanks. I’m submitting the info now.

Cheers

5

Greetings,

I hope this message finds you well,

I saw that you submitted the form and I have send you an email with additional request. Once available, provide me with the requested information, so I could pass it on to the RMS team.

Warm regards,
V.

6

Thanks @Vilius.G

I replied to that email pretty much instantly with the info you requested.

Thanks mate and have a happy new year!

7

Hello, @SCA-TK ,

Thank you for your message.

I have received the requested information and forwarded it to our RMS R&D team for further review. Once I receive any updates or additional information from them, I will inform you accordingly.

Thank you for your cooperation, and I wish you pleasant holiday greetings.

Warm regards,
V.