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The power cuts when I move the cable just a small bit. This is not normal right?

https://youtu.be/9i98g7u781E

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answered by
Hello,

Yes, you should return this unit to your reseller.
commented by
I got to keep my faulty device and also get a new from the reseller. Do you think there is any possibility for me to fix the issue with the old somehow?
commented by
Hello,

You could check the soldering of the power socket as I assume this should be the case here.
commented by
I can't find any problem visible on the board. It might be the connector itself or maybe the kable itself? Look here http://imgur.com/a/SDRGkh8
commented by
If you switch the PSU, do you get the same results ?
commented by
My new unit seem to come tomorrow, I'll try and get back to you.
commented by
So the new unit I got has the exact same problem. Is this a problem with all RUT240?
commented by
There are hundreds of thousands RUT240's deployed worldwide so this can't be case.

1. Did you used new PSU or the first one ?

2. Can you tell me the serial numbers of both devices via private message ?
commented ago by
1. I did test with both PSU on both devices, both have the same issue.

2. PM sent.